When resetting your password, it's important to ensure you are on the appropriate URL for your company:
Click Forgot Password?
Fill in the email address used for the Midaxo Cloud account and press Continue
An email will be sent in the next few moments with a link to reset the password.
Follow the link and fill in your new password.
Go back to the appropriate US or EU URL and log bac into Midaxo with the new credentials.