Ensuring notification emails from Midaxo are received

The Midaxo platform sends out messages to customers and accepts incoming email messages which can be saved in the Touch Points section.

To ensure smooth delivery of these email messages, we recommend customers allow all email messages from the domains used by Midaxo.

Domains Used by Midaxo

The list of domains that are used by Midaxo for email are shown below.

Please make sure to use the correct domain name for your Midaxo instance

Additional Documentation for Email Providers:

Office365

Office365 allows customers to configure the Midaxo domain as a safe sender. See https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-365?view=o365-worldwide for more information

Google Workspace

Google Workspace allows customers to configure the Midaxo domain to be an approved sender. See https://support.google.com/a/answer/2368132 for more information.

Sophos

Sophos Email allows customers to configure the Midaxo domain to the allow list. See https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/EmailAllowBlock/index.html for more information.

Frequently Asked Questions

Does Midaxo use SPF / DKIM / DMARC security features for email?

Yes, Midaxo uses the Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM) and Domain Message Authentication Reporting & Conformance (DMARC) to provide additional assurance that the emails sent out are originating from the Midaxo service.