The Midaxo platform sends out messages to customers and accepts incoming email messages which can be saved in the Touch Points section.
To ensure smooth delivery of these email messages, we recommend customers allow all email messages from the domains used by Midaxo.
Domains Used by Midaxo
The list of domains that are used by Midaxo for email are shown below.
Please make sure to use the correct domain name for your Midaxo instance
Instance |
Email domains |
Midaxo+ US (https://app-us.midaxo.com) |
app-us.midaxo.com |
Midaxo+ EU (https://app-eu.midaxo.com) |
app-eu.midaxo.com |
Additional Documentation for Email Providers:
Office365
Office365 allows customers to configure the Midaxo domain as a safe sender. See https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-365?view=o365-worldwide for more information
Google Workspace
Google Workspace allows customers to configure the Midaxo domain to be an approved sender. See https://support.google.com/a/answer/2368132 for more information.
Sophos
Sophos Email allows customers to configure the Midaxo domain to the allow list. See https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/EmailAllowBlock/index.html for more information.
Frequently Asked Questions
Does Midaxo use SPF / DKIM / DMARC security features for email?
Yes, Midaxo uses the Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM) and Domain Message Authentication Reporting & Conformance (DMARC) to provide additional assurance that the emails sent out are originating from the Midaxo service.