The Midaxo platform sends out emails to customers including, but not limited to: password resets, notifications, multi-factor authentication (MFA) set up, document uploads, and comments.
To ensure smooth delivery of these email messages, we recommend customers allow all email messages from the domains used by Midaxo.
Domains Used by Midaxo
The list of domains that are used by Midaxo for email are shown below.
Please make sure to use the correct domain name for your Midaxo instance
Instance |
Email domains |
Midaxo US (https://app-us.midaxo.com) |
app-us.midaxo.com |
Midaxo EU (https://app-eu.midaxo.com) |
app-eu.midaxo.com |
Additional Documentation for Email Providers:
Office365
Office365 allows customers to add the Midaxo domain as a safe sender. See the instructions here for more information.
Google Workspace
Google Workspace allows customers to add the Midaxo domain to be an approved sender. See the instructions here for more information.
Sophos
Sophos Email allows customers to add the Midaxo domain to the allow list. See the instructions here for more information.
Frequently Asked Questions
Does Midaxo use SPF / DKIM / DMARC security features for email?
Yes, Midaxo uses the Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM) and Domain Message Authentication Reporting & Conformance (DMARC) to provide additional assurance that the emails sent out are originating from the Midaxo service.